Information For Employees and Their Families

What is the Employee Assistance Program (EAP)?
Well & Beyond’s Employee Assistance Program provides employees and their families with confidential, effective short-term counseling services for work or life problems that may interfere with personal well-being and/or job performance. An EAP professional can offer assistance, help you determine a course of action, or identify other sources of help.

Who is eligible for EAP Services?
When an employer has arranged for an EAP with Well & Beyond, EAP services are available for:

Employees:
Any employee may call for a free consultation
Family Members:
Family members’ eligibility depends on the employer’s contract with Well & Beyond. In most cases, the EAP services are available to family members. You can inquire with your Human Resource office or contact us to find out whether or not your employer has included family members in the EAP benefit. Everyone who lives in an employee's household is considered a family member.

What services are offered?
Employees are eligible to meet with an EAP professional for a few visits per year. The exact number of available visits depends on your employer’s contract with Well & Beyond.

EAP consultations focus on crisis response, assessment, and short-term intervention. If further assistance is needed, your counselor will determine with you what services would be helpful and will facilitate a referral to the best available resource in the community.

Is there a cost for services?
No. Your employer has contracted with Well & Beyond to provide this program as a free employee benefit. If the Employee Assistance Program refers you for additional services, you will be responsible for any costs associated with those services.

What are some examples of concerns which people bring to the EAP?
Employees and eligible family members may seek a consultation for any personal or work related issue. Sometimes an unexpected event at home or work disrupts their daily routine. Often an employee or family member contacts the EAP over concerns with marriage, relationship, family, drugs or alcohol, health, financial or legal difficulties, emotional stress, conflicts with a co-worker or other work problems.

In some situations a supervisor may require an employee to seek assistance from the EAP if that person’s job performance is affected by a personal problem.

What information is shared with my employer?
The identity of employees who access the Employee Assistance Program is confidential, as is any information you discuss with an EAP counselor. Some statistical information is provided to your employer, such as the number of people who contact the EAP.

In the event of a mandatory supervisory referral related to a job performance difficulty, your supervisor will be told whether or not you kept your appointment. No other information will be given without your written consent.

How do I set up an appointment?
Call Well & Beyond at 603-924-6681, give us the name of your employer and request an "EAP appointment".

Your initial phone call will take only a few minutes. We will briefly ask you about the general nature of your concern, which allows us to match you with an EAP counselor that is most suited for your particular situation. Please let us know if you prefer a male or female EAP professional.

You can expect to meet with your EAP counselor within a few days after your initial phone call. If you have an urgent concern, we will meet with you as soon as possible, sometimes even at the same day, if necessary.

I am not sure if the EAP can help in my situation. How can I obtain more information?
Please call 603-924-6681 to talk with an EAP counselor. We would be happy to discuss your situation or answer your questions about the Employee Assistance Program. Your call is confidential.

If you do not want to meet with an EAP counselor in person, you can also have one or more extended telephone consultations to further talk about your concerns on the telephone.

Who are the EAP counselors?
Well & Beyond’s Employee Assistance Program is staffed by a small number of caring and experienced male and female professionals. We welcome your call and encourage you to take advantage of the help we can offer.